For many business experts, managing employees is an art. Others will tell you that managing people is a skill. Meanwhile, however you look at employee management, it is essential skill that every owner and manager should have.
In an organisation, you may observe that each organisation has a diverse workforce – it makes all kinds of employees to create an organisation. If you want to become a good manager, you need to understand the diversity of your workforce. If you acknowledge that all employees are not the same, and adopt flexibility in policies, you will find that rules motivate people for higher performance.
Normally, people share common interests, ideologies, principles, and practices. When rules adhere to generic issues, managing employees becomes easy. Hence you need to set standard rules to bring everybody under the same corporate philosophy. However, each individual has unique background, habits, talents, and preferences. It is not advisable to manage employees with a uniform rule that brushes aside individual requirements because it fails to recognise unique qualities of people.
When you are dealing with your employees, especially those that are difficult to deal, ensure you do so in a way that fits their personality. Adjusting to their personality is a smart move.
For more on managing employees, read this article from Fast Company: https://www.fastcompany.com/3066591/lessons-learned/five-essential-lessons-i-learned-in-20-years-of-managing-people